In the past two to three years, certain providers have broken away from this trend and made huge investments in infrastructure and talent acquisition to develop their own proprietary platforms and offer clients a mix of home grown and third party offerings. The entry of LPO service providers armed with their own home-grown software platforms, in addition to an already diverse and fragmented software platform market, has begun to change the industry dynamics. The report is designed to: Help buyers understand what software platforms and tools bring to the table, when making the decision to outsource legal services. It will also assist buyers in understanding how software platforms are used and likely trends in the future. Give LPO service providers an understanding of buyer views and needs regarding software platforms. It will also help them explore future partnership opportunities with third party software vendors. Provide third party software vendors insights on what buyers think of each type of platform and the competition they can expect from LPO service providers with proprietary platforms. Our analysis and insights are based on discussions with legal service providers, buyers and third party software vendors, complemented by our outlook for the market.
 
 Table of Contents:
 
 1 Role of technology in LPO services 4
 1.1 Background 4
 1.2 Role of technology and its evolution in the LPO space 5
 1.3 Technology - Enabler or Driver? 5
 1.4 Services that use software platforms 5
 1.5 Role of software platforms 6
 1.6 Platform types – proprietary & third party platforms 7
 1.7 What’s in this report for the buyer? 7
 2 LPO Vendor Landscape 9
 2.1 Overview of the LPO industry 9
 2.2 LPO companies and their focus on technology 9
 2.3 Developing software platforms 10
 2.3.1 Types of platforms being developed by LPO vendors 10
 2.4 Investments towards technology 11
 2.5 Partnerships with third party vendors 12
 3 Buyer Needs 14
 3.1 Attitude of buyers towards technology 14
 3.2 Factors considered in technology platforms 14
 3.3 Preference of platform 15
 3.4 Selection criteria when choosing a third party software vendor 16
 3.5 Advantages & disadvantages of platform types 16
 4 Third party software vendor landscape 18
 4.1 Growth of third party platforms in the past 2 years 18
 4.1.1 E-discovery software platforms 18
 4.1.2 Software platforms for other services 19
 4.2 Investments in third party software development 19
 4.3 Clients for third party software 20
 4.4 Platform support & maintenance 21
 4.5 Competition from LPO providers 21
 5 Conclusions and recommendations 22
 5.1 Emerging trends 22
 5.1.1 Cloud computing 22
 5.1.2 Consolidation among LPO providers 22
 5.1.3 Advanced technology changes 22
 5.1.4 Consolidation among third party software vendors 23
 5.2 Recommendations for buyers 23
 5.3 Recommendations for LPO service providers 24
 6 Research Methodology 25
 6.1 Data collection 25
 6.2 Data analysis 25
 7 About ValueNotes 26
 7.1 Research Prodcuts 26
 7.2 Recent Custom Projects 27
 7.3 About the Authors 27
 
 List of Tables
 Exhibit 1: Distribution of outsourced legal services 6
 Exhibit 2: Technology agnostic providers versus providers with proprietary software platforms 10
 Exhibit 3: LPO vendors with proprietary software platforms 11
 Exhibit 4: Investments towards technology 11
 Exhibit 5: Factors considered while choosing a software platform 15
 Exhibit 6: Selection criteria for choosing a software vendor 16
 Exhibit 7: Advantages & disadvantages of platform types 17
 
 For more information kindly visit :
 
 http://www.bharatbook.com/detail.asp?id=200541&rt=Third-party-vs-Proprietary-legal-platforms-Where-lies-the-value.html
 
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