TERMINALFOUR Transforms Online Communications at the Mater Hospital
26-Jun-2011 | News-Press Release
TERMINALFOUR (www.terminalfour.com), a leading web content management company, today announced that its Web Content Management System (WCMS) is the underlying web infrastructure for the Mater Hospital’s (Ireland) new website. This is part of the hospital’s online redevelopment strategy, which is seeking to enhance patient and visitor communications, streamline operations and reduce waiting times.
The Mater Hospital is the main charitable general hospital serving Dublin’s north inner city and has been at the forefront of Irish healthcare for 150 years. This university teaching hospital provides acute and tertiary specialist services. Annually approximately 16,000 patients are admitted (including 9,500 emergencies), outpatient attendances exceed 200,000 and approximately 48,000 patients attend the Emergency Department.
To improve online communications to all its stakeholders and introduce greater interaction and self-service functionality, the hospital decided to overhaul the old website and replace its existing web content management system. TERMINALFOUR was chosen to provide its WCMS.
TERMINALFOUR is providing the Mater Hospital with its flagship WCMS – TERMINALFOUR Site Manager. Its easy-to-use and intuitive publishing capabilities will enable the hospital to remove web-publishing bottlenecks, ensuring the delivery of timely and accurate information on the site. The interactive functionality of the WCM software will enable patients to view and cancel appointments online, reducing the number of no-shows, and allow the hospital to reallocate the appointment to other patients. This will reduce overall waiting times for patients.
Innovative new features have been added to the website to create an improved experience when visiting the hospital. Visitors can find the nearest restaurant or shop, download maps or even send e-cards to a friend or family member in the hospital.
Accessibility features were also high on the hospital’s list of requirements, particularly for its elderly patients and those with disabilities. TERMINALFOUR Site Manager’s powerful accessibility features are enabling the Mater Hospital to adhere to the highest level of accessibility standards, opening up the website to all users.
Opening Spring 2012 the Mater Campus Hospital Development will address the need for modern buildings and equipment for existing services and provide significant additional capacity to service the Mater’s growing patient needs. New facilities will include a new Emergency Department, new Outpatients Department, 12 new theatres, Intensive Care and High Dependency Units, New Radiology Department, 120 replacement beds (100% single rooms), new Central Sterile Services Department, Catering and Waste Management Department, New Energy Centre and basement car park (444 spaces). The WCMS will enable the hospital to provide information to the local and wider communities relating to the development and any impact on day-to-day operations.
Deirdre Hyland, head of information management services at the Mater Hospital said, “Improving patient care is at the heart of everything we do. The new website provides us with a fantastic platform and communication tool to fully engage with our patients, visitors and the community. This in turn will help us to drive improvements in our service levels.”
“We are committed to providing excellent patient care to the Irish public, which means recruiting the best and brightest medical professionals from around the world. The new website will also serve as a key tool to attract specialists from a global medical community”, she concluded.
Piero Tintori, CEO, TERMINALFOUR said, “The Mater is one of the busiest and best known hospitals in Ireland. It has a vast audience to communicate with and the website is one of its most important strategic assets. We have created a powerful, relevant and fresh site that will continue to demonstrate the Mater’s ongoing commitment to excellence and the delivery of responsive patient care.”
TERMINALFOUR is one of the fastest growing web content management companies in the world. Our Web Content Management System (WCMS) and services enable medium and large sized organisations to improve the delivery and communication of information through various channels including websites, personalised portals, intranets, extranets and emerging media. We have offices in Ireland, North America and the UK and a large global partner ecosystem that provide local implementation of our WCM software.
About The Mater Hospital
The Mater Hospital is the main charitable general hospital serving Dublin’s north inner city and has been at the forefront of Irish healthcare for 150 years. This university teaching hospital provides acute and tertiary specialist services. Annually approximately 16,000 patients are admitted (including 9,500 emergencies) outpatient attendances exceed 200,000 and approximately 48,000 patients attend the Emergency Department.
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