Social media is changing the way that contact centers do business. With the right technology, the right approach, and the right business processes, sCRM can add significant value. Gain the insight you need by listening to a new podcast featuring Kris Brannock from Vertical Solutions.

Listen to Kris Brannock's CC 2011 sCRM podcast Join Vertical Solutions' Kris Brannock at Contact Center Conference & Expo 2011 to see her presentation, "sCRM: Moving Beyond the Hype to Add Value to the Contact Center".

Contact Center Conference & Expo 2011 is dedicated to advancing the call center professional and elevating the customer experience to center stage.

The conference will be held March 21st - 24th, 2011 in Nashville, TN.

For more information, visit http://www.contactcenter2011.com/