Gartner Symposium/ITxpo, Orlando, FL - October 21, 2010 - Vertical Solutions, Inc., a developer of service management solutions, today announced the integration of its VServiceManagement™ application with the NetSuite Cloud Computing Platform.
VServiceManagement is a cloud-based CRM/field service management application that enables companies to close the loop between the home office and the field. Built using NetSuite Inc.'s (NYSE: N) SuiteCloud development platform, the combined solution can help NetSuite customers capture more revenue, strengthen customer relationships, and reduce operational costs through seamless integration between corporate financials and field service operations.

NetSuite's SuiteCloud is a comprehensive offering of cloud-based products, development tools, and services designed to help customers and commercial software developers take advantage of the significant economic benefits of cloud computing. The complete SuiteCloud offering includes NetSuite's multi-tenant, always-on SaaS infrastructure and the NetSuite Business Suite of applications: Accounting/ERP, CRM, and Ecommerce.

"Many of today's companies lose money managing contracts, warranties, rebates, and inventory, because they can't capture information from the field and act on it in a timely fashion," says Ron Wegmann Sr., CEO of VSI. "This integration closes the loop by sharing information between VServiceManagement and NetSuite ERP so that it is accessible to the whole enterprise."

CRM for Field Service

VServiceManagement performs a number of functions for managing and optimizing field service. It lets users create business-process workflows, develop Wikis for knowledge management, employ best-practice field-service techniques consistently across the enterprise, centralize and track field dispatch and scheduling, as well as time and expense reporting. It integrates these functions with ERP, keeping applications such as accounting and inventory management up to date with field service activities.

Working with NetSuite

For NetSuite customers, the combined solution will perform:
• Service management - to reduce invoice days and recover income lost via warranty, rebate, and contract management by capturing relevant field data and directing it to the NetSuite ERP system. Work order management, parts management, and invoicing are streamlined, and warranty terms and customer-specific pricing and response commitments are automatically applied to service activity.
• Scheduling - supports three options depending on size and complexity of field force: fully automated, semi-automated workforce management, and business rules-based dispatching.
Also, the integrated solution supports mobile device connectivity, so field techs can print invoices at the point of service, access real-time inventory information in their own and others' trucks, capture customer signatures, and link all information back to NetSuite's ERP system.

"The integration of VServiceManagement with NetSuite gives our customers increased control and consistency across field service processes and up-to-date billing and other field-service information back into NetSuite," said Guido Haarmans, Vice President Developer Programs at NetSuite. "Improved process control and information flow can help increase customer satisfaction, ultimately driving profitability and business growth."

For more information about the integrated solution, please visit www.suiteapp.com.

VSI has been positioned by Gartner, Inc. in the 2010 "Magic Quadrant for Field Service Management" [i]. In addition, the company was listed in the "Magic Quadrant for CRM Customer Service Contact Centers" [ii]. NetSuite has been positioned by Gartner, Inc. in the Visionaries quadrant of the 2010 "Magic Quadrant for E-Commerce" [iii].The Magic Quadrant research reports depict Gartner's analysis of how certain vendors measure against a defined set of criteria for that marketplace.

Gartner Symposium/ITxpo is Gartner's flagship conference and a leading event for CIOs and senior IT and business strategists. For more information, please visit www.gartner.com.